Contact Us
Have questions or need assistance? Our team is ready to assist with any inquiries you have about our products or your order. Simply fill out the form below, and we’ll get back to you as soon as possible!
Many questions can be answered through our FAQ. Here are a few of our most common ones.
How do I place an order?
To place a successful order, please follow the following steps:
- Choose your product and size you want to create/order and click on "Upload a File".
- Select the print file you want to use for your artwork.
- Once you have selected your artwork, click "Accept Design" and review your order.
- This page also allows you to select if you would like to receive a proof prior to placing your order. Either select, "Approved As Shown" to move straight into production, or select "Have Artwork Reviewed" to receive an email proof for approval.
- Once you have added all the items to your cart, please proceed to checkout. If you do not currently have any account, you will be prompted to login or create one. Once you have created an account or logged in, enter in your Billing and Shipping information and submit payment.
- Once the artwork is approved, and payment is submitted, we will begin production on your product and ship it to you once completed.
Can I track my order?
Yes, you can! We update the status of your order every step of the way with our Live Order Tracking system. Once you place your order, you will receive a unique Live Order Tracking number via email that will allow you to track your order. Looking for the current status of your order? Just click the link in the email and get the most recent updates from our Live Order Tracking system. Once we ship your order, you can track the delivery with the provided UPS tracking number.
What is the turnaround time for production?
The standard production time for hard hats is 12 business days. Some hard hats need to be special ordered. The production time for special ordered hard hats is 20 business days.
Please contact a customer service representative for the most accurate production estimate.
What file formats are supported by the online design editor?
Preferred Files for Printing:
The maximum file size we accept is 100 MB. Our preferred file types are:
- Adobe Illustrator EPS (Encapsulated Post Script)
- PDF (Adobe PDF)
Additional Files Accepted:
- JPG (High Resolution JPG)
- TIFF (High Resolution TIFF)
For more information on acceptable file types, please review our artwork policy.
What is your returns policy?
What if I have a problem with my order?
In the unlikely event that our product fails to meet your expectations or turn out defective, we provide a range of resolutions to rectify the issue. To find out more please visit our Issues and Resolutions page.
Reach Out to Us
If you still have questions or need more information, please fill out the form below. A representative will review your submission and get back to you as soon as possible.
Contact Info
Phone: (320) 391-5250
Mailing Address:
Custom Hard Hats
PO Box 162
Kensington, MN 56343
Business Hours
Monday - Friday
8:00 am - 5:00 pm CST
Holiday Closings
We are closed for these holidays:
- New Year's Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving (and the following Friday)
- Christmas Day
Explore Our Hard Hat Selection and Industries Served
CustomHardHats.com catalog includes the ERB Americana Standard, a staple in the field for its durability and comfort. For lighter protection, the ERB Bump Cap offers safety without the weight of a standard hard hat.
The ERB Liberty Standard Hats are popular for their balance of safety and comfort, while the ERB Omega II Full Brim Hats provide additional coverage for more rigorous working conditions. The ERB Omega II Standard Hats are well-regarded for their versatility.
The range extends to Fibre-Metal Hard Hats, renowned for their superior build quality, and MSA Skullgard Hats, designed to endure extreme working environments. The MSA V-Gard Full Brim Hats and MSA V-Gard Standard Hats round out the selection with their iconic design and reliable protection.
Moreover, CustomHardHats.com caters to a diverse array of industries, offering specialized hard hats for sectors such as the Oil/Petroleum Industry, the Electrical Industry, and the Engineering Industry. They also provide specific solutions for the Construction Industry, the Utilities Industry, and the Mining Industry, ensuring that professionals from all fields can access the proper head protection they need.
Explore Our Resources
CustomHardHats.com offers an extensive array of resources to help in selecting and customizing the perfect hard hat for your needs. Discover the ins and outs of the customization process with our Hard Hats Customization Process, detailed in our comprehensive guide. For design specifics, visit our Artwork Requirements page. Stay informed on safety standards through our Industry Standards section, and compare different styles to find your fit with our Hard Hat Comparison. Need guidance on selecting the right hard hat? Our How to Select the Right Hard Hat page has you covered. Stay updated with the latest in hard hat technology and offers by signing up for our newsletter. For quick answers to your questions, peruse our Frequently Asked Questions or the Common Hard Hat Questions. Lastly, gain insight from others through our Customer Reviews.
Choose CustomHardHats.com – Where Safety, Customization, and Industry Expertise Meet.