Frequently Asked Questions

Sections:

• Ordering & Payment
• Materials, Products, and Options
• Artwork and Design
• Production
• Shipping and Returns
• Other

Ordering and Payment

How do I order custom hard hats?

Please visit our Hard Hat Customization Process page for step by step information on how to order your custom hard hats. 

Why do I need to create an account?

You will need to create an account to place orders online. You will need to go to our account registration page to create an account. Once you have created an account you will be able to see all of your online orders, saved designs, billing and shipping information and other account information.

Do I have to provide a credit card number online?

You can either pay with a credit card or select the check option. We currently accept Visa, MasterCard and Discover cards. If you have an American Express card, please contact our customer service department for payment options. 

We also accept check payments however, check payments must be received prior to the order being sent onto production.

Is there someone that can help me get a quote?

If you need a special quote, or simply need help pricing out your hard hats with logo order give us a call or shoot us an email! We will be happy to help you price out your order and get it started for you.

Do you have to order a certain amount of hats?

Yes. Depending on the hard hat that you choose, there are specific minimum quantities.

Can I order replacement parts for my custom hard hat?

Yes, we offer replacement parts such as suspension systems and sweatbands for custom hard hats.

Materials, Products, and Options

What materials are custom hard hats made from?

Custom hard hats are usually made from durable materials like polyethylene, fiberglass, or ABS plastic, ensuring they provide reliable protection and withstand tough working conditions.

What types of custom hard hats are available?

Custom hard hats are available in various styles, including full-brim, standard brim, and vented. They also come in multiple colors and materials to meet different safety standards and preferences.

Are there size options for custom hard hats?

Custom hard hats typically come with adjustable suspension systems to fit various head sizes.

How do I know what kind of hard hat I need?

The type of hard hat you will need will depend on several factors such as your industry standards, working environment, and safety requirements. For tips on choosing the right hard hat, please refer to our helpful guide.You may also like to review our Hard Hat Comparison Guide for more helpful information regarding the type of hat you need. 

Artwork and Design

Can I add a custom logo to my hard hat?

Yes! You can add up to four logos onto your hard hats. We can print on the front, back, right side and left side of most safety helmets. We can also print up to four colors per logo to emphasize your cap style, and job site. Additionally, our sister site Sticker.com offers custom hard hat stickers. Check out the Stickers.com blog on Custom Hard Hat Stickers for more information.

For more information, please refer to our Hard Hat Customization Guide.

How many of my company logos can I print on one hard hat?

You can print up to four logos on each hat. The front, back, left and right sides all have a print area.

Can my logo have as many colors as I want?

Since we print with ink directly onto the hard hats with a pad printing process, our limit per logo is four colors. Keep in mind that if your logo exceeds this amount, our graphic designers would love to work with you to design or implement a plan to reduce your logo to four colors or less by still keeping your brand consistent.  

What is the print area for the hard hats?

Each hat style has a different print area. It also depends on how many colors you have in your logo. Each hard hat will have the print size listed on the product page. 

Example: A two color logo on the front of the MSA V-gard Standard hard hat has the maximum print area of 2.875" W x 2" H.

Are there artwork fees for these hat styles?

The only art fee involved is if you agree to have our graphic designers redesign your logo to the correct format for print. The file necessary for print is an .AI or .EPS file. The files need to be vectorized. If you only have a jpeg, pdf, png or any other file type feel free to send us over the logo so we can have a look. The art fee is $35 and you get to keep the file when we are finished! This file will be at your disposal for future use. 

Can I customize my hard hat with names?

Yes, this is what makes our company unique. We offer both a high quality product, as well as the option to customize. You can select the "add name" option for each location on the custom logo hard hat. Feel free to let us know which font and color to use for the names to ensure your satisfaction with the customization.

Can I request a proof of my order?

Once we receive your order, we will create a proof and email it to you. The proof will contain all of your order information. You will need to approve the order before it is sent to production.

Production

How do you print the logo on a hard hat? 

We use a high quality ink to print directly onto the hat. This ink is cured so that water and weather do not wash it off. We color match your logo to a specific pantone color. This process is the reason we have specific print areas for each hard hat.

What is the production time for custom hard hats?

Our standard production time for hard hats is 12 business days. Please note that production time and shipping time are separate. Production time refers to the number of business days required to prepare your order for shipment. After production is complete, the shipping time will be added to determine the total order completion time.

Some hard hats will need to be special ordered. Please see the specific product for the most accurate production time. You will receive an email with a link to our Live Order Tracking system so you can always see the status of your order. Once your order has shipped you will be sent a UPS shipping confirmation number.

Shipping and Returns

What happens if I receive a damaged product? Do you have a warranty policy?

If you receive merchandise that is defective or damaged upon receipt, please notify us within 72 hours of receipt of your order. If it is determined that we are at fault, we will have UPS pick up your entire project, reprint the job, and ship it back. You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned and we will not make any changes to the print file - we will only use the original file uploaded or approved by you. In-house credits will be for the amount of the product purchased and will be limited solely to the cost of the product itself.  The in-house credit will not include the labor costs for mixing the ink and printing on the hats. Shipping costs are non-refundable.

Issues & Resolutions for Damaged Products or other Return Scenarios

In the unlikely event that our products do not meet your standards or are defective, we offer many resolutions to resolve the issue. Depending on the nature of the concern, the following resolution options are available to you:

• I would like to see if there is a possibility to make a change to my artwork as noted in the additional information.
• I would like to have someone provide me with the cost to make an address change to my new address noted in the additional information. 
• I would like in-house credit for the value of my missing product. 
• I was able to use the product but would like a 25% In-House Credit for the value of the item.
• I would appreciate some type of discount to use toward another purchase.

Resolution Form: 

Have an issue with your order? Visit our Customer Resolution Form. 

Feedback Form: 

Want to leave general feedback about your experience, order, or products? Visit our customer feedback form.

Other

What Standards or Approvals Do Hard Hats Need?

The required standards for hard hats vary around the world. In North America, they must meet the ANSI Standard for Head Protection (Z89.1) and the CSA Industrial Protection Headwear (Z94.1) standards. These standards help ensure you choose the right hard hat for your needs. Both ANSI and CSA standards require permanent labels or markings on hard hats.

ANSI and CSA Types and Classes:

Type 1:

ANSI: Protects against impacts from the top only.

CSA: Protects the crown from impact and penetration.

Type 2:

ANSI: Protects against impacts from the top and sides.

CSA: Protects the crown and sides from impact and penetration.

Class C (Conductive):

ANSI: Not for electrical protection.

CSA: No dielectric protection.

Class G (General):

ANSI: Protects against low-voltage conductors (tested at 2,200 volts).

CSA: Non-conducting, tested at 2,200 volts for 1 minute.

Class E (Electrical):

ANSI: Protects against high-voltage conductors (tested at 20,000 volts).

CSA: Non-conducting, tested at 20,000 volts for 3 minutes.

Remember to always check for these standards and markings to ensure your hard hat provides the appropriate protection.

What is the lifespan of a custom hard hat?

The typical lifespan of a custom hard hat is about 3-5 years, depending on the usage and exposure to harsh conditions. Regular inspections and proper maintenance can extend its life.

Can I Mix and Match Hard Hat Suspensions and Shells?

No, you should not mix and match suspensions and shells from different manufacturers. Hard hats are tested as a complete unit (shell and suspension together) to meet safety standards like ANSI and CSA. Some manufacturers might test different suspensions with their own shells, but you need to check with them to be sure. Mixing parts from different brands can void the certification and may not meet safety standards.

Are custom hard hats OSHA compliant?

Yes, custom hard hats can be made to meet OSHA standards. Ensure you choose a reputable supplier who offers OSHA-compliant customization options.

How do I care for and maintain my custom hard hat?

To maintain your custom hard hat, regularly inspect it for damage, clean it with mild soap and water, and store it in a cool, dry place away from direct sunlight.

How do I know if my custom hard hat fits properly?

A proper fit is crucial for safety. Adjust the suspension system so that the hard hat sits comfortably on your head without moving around. It should cover the forehead and sit level on the head.

How do I measure my head for a custom hard hat?

To measure your head for a custom hard hat, use a flexible measuring tape to measure around the widest part of your head, about 1 inch above your eyebrows. This measurement will help you choose the correct size.